User Research Lead

  • Design
  • Barcelona, Spain

User Research Lead

Job description

Born and based in Barcelona, Nacar is an award-winning Strategic Design Agency, impassioned by our agile and international team composed of over 90 creative professionals (design strategists, researchers, product and UX / UI designers, engineers, and overall creatives).

We work with all-size clients from across multiple industries, collaborating in innovation and establishing solutions and product strategies that apply to Industrial, Digital, Brand and Service Design.

We contribute to their digitalization, by conceptualizing and prototyping new, human centered products and services around technological capabilities.

With a hybrid-work model and flexible working hours, we are powered by a culture of communication, collaboration, proactivity and positivity, always aiming to humanize technology experiences and to transform into the phygital future.

Our offices, an urban oasis, are located in the beautiful Palo Alto, an old factory in Poblenou, restored and converted into studios for designers and artists.

Nacar was made to be a place where people can grow and impact the world, and we’re in continuous growth to always provide our best.

Our team is connected by common challenges, eager to discover, design and materialize new opportunities. Is this something you feel identified with?

We’re currently looking for an User Research Lead to join our Customer Experience & Design Organization, in one of our biggest teams inside a multinational company, which has the purpose to deliver meaningful end to end experiences to our customers.

If you are looking for an international challenge, in an Innovation Hub that is impacting customers worldwide, this exciting opportunity is for you!

-What will your day to day be like?-

You will:

  • Define and implement User Research strategy for the company's business.
  • Lead a small team of researchers ensuring the execution of the plans on time, at the desired quality while being a source of inspiration and role model for the team members.
  • Design & conduct all aspects of user research studies for programs at different stages of development (from insights research, to concepts, to product validations).
  • Build strong relationships with partners and stakeholders to properly connect user research with the plans and initiatives.
  • Evangelize user-centered thinking and research guidelines to reinforce a culture of informed, data-driven, and empathetic decision-making to the rest of the organization.


-What are we looking for?-

  • +3 years of experience working on user research and conducting user research and usability testing for digital and physical products or solutions.
  • Demonstrated experience in leading people in a dynamic environment.
  • Extensive and solid knowledge in User Research methodologies. Experience working with quantitative and qualitative user research methods.
  • Demonstrated leadership skills, including coaching, team building, ability to influence others and conflict resolution.
  • Multi-tasking and prioritization skills.
  • Strong verbal and written communication skills (mastery in English required)
  • Change agent skills.

-Why should you join?

This is a unique opportunity for someone who is looking for an international challenge, in a role where you know you are part of an Innovation Hub that is impacting customers worldwide :)

We also offer:
🔖Permanent contract.

💰Competitive salary - with an yearly job performance appraisal.

🏡Hybrid working model - you can either work from home or enjoy our beautiful studio (with free coffee and a great garden!).

🌈Join a dynamic +15 nationalities community and enjoy our team-building activities.

📚Keep challenging yourself with our Nacar Academy training program, aligned with the creation of personalized career paths.

✨26 paid vacation days.

💯Monthly allowance for internet costs and a budget for working-from-home materials.

🍎Health Insurance.

🚀Flexible working hours.

🆓Free tickets for the Palo Alto Market 😃