Born and based in Barcelona, Nacar is an award-winning Strategic Design Agency, impassioned by our agile and international team composed of over 90 creative professionals (design strategists, researchers, product and UX / UI designers, engineers, and overall creatives).
We work with all-size clients from across multiple industries, collaborating in innovation and establishing solutions and product strategies that apply to Industrial, Digital, Brand and Service Design.
We contribute to their digitalization, by conceptualizing and prototyping new, human centered products and services around technological capabilities.
With a hybrid-work model and flexible working hours, we are powered by a culture of communication, collaboration, proactivity and positivity, always aiming to humanize technology experiences and to transform into the phygital future.
Our offices, an urban oasis, are located in the beautiful Palo Alto, an old factory in Poblenou, restored and converted into studios for designers and artists.
Nacar was made to be a place where people can grow and impact the world, and we’re in continuous growth to always provide our best.
Our team is connected by common challenges, eager to discover, design and materialize new opportunities. Is this something you feel identified with?
We’re currently looking for a Principal Designer to lead one of our biggest teams inside a multinational company.
-What will your day to day be like?-
Build Long lasting relationship with our customer, focusing on its retention and working for growing mission requests.
Proactively monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
Seek for expanding organically new opportunities to strengthen quality and scope extension of Nacar service.
Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers.
Oversee service projects to ensure that business needs are being met.
Establish clear retention goals and process milestones for the client and employees to work toward.
Optimize existing processes within the customer and Nacar design team and actively enhance all Customer Success initiatives.
Be responsible for profit.
Oversees Nacar design team structure and performance
Assist recruitment, onboarding and supervise Nacar designers’ delivery
Foster and maintain a positive attitude while leading a team of 45 designers in an efficient and productive manner.
Anticipate design team needs using proper leadership techniques and proven problem-solving methods.
Have a full, practical and continuous knowledge of the design team agenda to respond to every customer and Nacar team inquiries.
Assist in creating training courses and educational materials for other members of the department.
Manage individual designer’s yearly performance
-What are we looking for?-
3-5 years of experience in a leadership position strongly preferred
Enjoyment and demonstrated ability to oversee and manage an entire department of design of at least 45 employees
Excellent written, verbal communication and report-writing skills.
Be a trusted leader with natural authority.
Have exceptional interpersonal skills.
Ability to multi-task, prioritize, and manage time effectively
Empathy: be able to connect rationally and emotionally with our customer focal points
over both their successes and frustrations
Accountability and personal organization
A propensity for relationship building, and doing it quickly.
Proactivity to propose strategies and plans and male them be executed.
Intellectual curiosity to understand complex organizations and technologies.
-Why should you join?-
This is a unique opportunity for someone who is looking for an international challenge, in a role where you know you are part of an Innovation Hub that is impacting customers worldwide :)
We also offer:
💰Competitive salary - with an yearly job performance appraisal.
🏡Hybrid working model - you can either work from home or enjoy our beautiful studio (with free coffee and a great garden!).
🌈Join a dynamic +15 nationalities community and enjoy our team-building activities.
📚Keep challenging yourself with our Nacar Academy training program, aligned with the creation of personalized career paths.
✨26 paid vacation days.
💯Monthly allowance for internet costs and a budget for working-from-home materials.
🚀Flexible working hours.
🆓Free tickets for the Palo Alto Market 😃