CRM Specialist

Born and based in Barcelona, Nacar is an award-winning Strategic Design Agency, impassioned by our agile and international team composed of over 130 creative professionals (design strategists, researchers, product and UX / UI designers, engineers, and overall creatives).

We work with all-size clients from across multiple industries, collaborating in innovation and establishing solutions and product strategies that apply to Industrial, Digital, Brand and Service Design.

We contribute to their digitalization, by conceptualizing and prototyping new, human centered products and services around technological capabilities.

With a hybrid-work model and flexible working hours, we are powered by a culture of communication, collaboration, proactivity and positivity, always aiming to humanize technology experiences and to transform into the phygital future.

Our offices, an urban oasis, are located in the beautiful Palo Alto, an old factory in Poblenou, restored and converted into studios for designers and artists.

Nacar was made to be a place where people can grow and impact the world, and we’re in continuous growth to always provide our best.

Our team is connected by common challenges, eager to discover, design and materialize new opportunities. Is this something you feel identified with?

We’re currently looking for an CRM Specialist to join on of our international e-commerce clients based in Sant Cugat del Vallès (Barcelona area). You will play a key role in delivering the day-to-day email and call center campaigns with a customer-first approach across an EMEA Market.

If you are looking for an international challenge, in an Innovation Hub that is impacting customers worldwide, this exciting opportunity is for you!

Job requirements

– What will your day to day be like? –

You will:

• Create end-to-end Email and Contact Centre Campaign Briefs and execute themn across several markets in EMEA.

• Participate in weekly campaign reporting

• Assist the CRM Lead in the development of Quarterly and Annual Strategy Planning

• Work alongside the Design Team to source images and ensure the creative follows industry best practice and fits the requirements of the brief

• Develop a robust Test & Learn strategy to gain vital customer insight that enables the channel to continually develop and evolve.

• Liaise with Store Team to ensure all campaigns fit the Store’s Commercial Objectives

• Compill content for Ad-hoc communications

• Identify and implement new innovations for the channel

– What are we looking for? –

• Minimum 2 years of CRM Marketing Experience

• Knowledge of direct/data driven marketing theory and practice with demonstrable experience of testing, segmentation and targeting; campaign management and campaign analysis.

• Understanding of CRM KPIs, data, databases and GDPR.

• An analytical mind and comfortable analysing and interrogating data with the ability to derive insight and action for future activity. Knowledge of Google Analytics to derive insight on the success of campaigns.

• Highly organised and agile with the ability to juggle multiple priorities at once.

• Excellent stakeholder management and communication skills.

• Strong English written and verbal communication skills (additional languages a benefit, but not necessary).

• Confident in your own ability and able to direct & critique design and copywriting within Direct Marketing and Brand contexts.

• Experience writing campaign briefs and working directly with agencies to fulfil the end-to-end delivery of CRM campaigns.

• Experience working with project management tools such as JIRA and campaign management tools such as Salesforce Marketing Cloud.

– Why should you join? –

We also offer:

🔖 Permanent contract.
💰 Competitive salary – with an yearly job performance appraisal.
🏡 Hybrid working model – you can either work from home or enjoy our beautiful studio (with free coffee and a great garden!).
🌈 Join a dynamic +15 nationalities community and enjoy our team-building activities.
📚 Keep challenging yourself with our Nacar Academy training program, aligned with the creation of personalized career paths.
✨ 26 paid vacation days.
💯 Monthly allowance for internet costs and a budget for working-from-home materials.
🍎 Health Insurance.
🚀 Flexible working hours.
🆓 Free tickets for the Palo Alto Market 😃